FAQs

General Questions

1. What products do you offer?

We specialize in premium handwoven silk sarees including Banarasi, Kanjivaram, Chanderi, and other regional varieties in both pure silk and semi-silk options. We also offer silk dupattas, silk suits (3-piece sets), and coordinated ethnic wear that celebrates Indian heritage craftsmanship.

2. What makes your sarees special?

Our sarees are handwoven by skilled artisans using traditional techniques passed down through generations. Each piece features fine silk quality, intricate patterns, and authentic zari work, with many taking weeks to months to create.

3. Are your sarees authentic and handwoven?

Yes, all our sarees are 100% authentic, handwoven pieces sourced directly from skilled artisans across India. We ensure ethical sourcing and support traditional weaving communities.

4. What is the difference between pure silk and semi-silk sarees?

Pure silk sarees are made entirely from natural silk fibers, offering luxurious texture, rich luster, and premium drape. Semi-silk sarees blend silk with other fibers like cotton or synthetic threads, making them more affordable while retaining elegance and easier maintenance.

5. What is the difference between Katan silk and tissue silk?

Katan silk is pure silk with a smooth, lustrous finish and substantial weight, ideal for traditional occasions. Tissue silk is lighter, with a sheer, shimmering quality created by weaving metallic threads, perfect for a contemporary look.

6. How long does it take to weave a handloom saree?

Depending on the complexity of the design and weaving technique, a single handloom saree can take anywhere from 15 days to 6 months to complete by skilled artisans.

Product & Sizing

7. What is the standard length of your sarees?

Our sarees are typically 5.5 to 6.5 meters in length with an attached blouse piece of 0.8 to 1 meter, suitable for all draping styles.

8. Do you offer unstitched blouse pieces?

Yes, most of our sarees come with an unstitched blouse piece that can be tailored to your measurements.

9. Can I request custom blouse stitching?

Currently, we provide unstitched blouse fabric. We recommend visiting a local tailor with your measurements for the perfect fit.

10. What are dupattas and silk suits in your collection?

Our dupattas are handwoven silk scarves that complement sarees or ethnic outfits. Silk suits are 3-piece sets (kurta, dupatta, and bottom) designed for coordinated, elegant ethnic looks.

11. How do I choose the right saree for an occasion?

For weddings and formal events, opt for rich pure silk with heavy zari work. For festive gatherings, tissue silk or lighter weaves offer elegance with comfort. Semi-silk sarees are perfect for daily wear or casual celebrations. Check our collection descriptions for occasion recommendations.

12. Which is better for daily wear - pure silk or semi-silk?

Semi-silk sarees are ideal for daily wear as they're more durable, easier to maintain, and comfortable in various climates. Pure silk is best reserved for special occasions when you want maximum luxury and elegance.

Ordering & Payment

13. How do I place an order?

Browse our collection, select your desired product, choose any options if available, and click 'Add to Cart.' Proceed to checkout, enter your shipping details, and complete payment.

14. What payment methods do you accept?

We accept major credit/debit cards, UPI, net banking, and digital wallets. All transactions are secure and encrypted.

15. Is it safe to shop on your website?

Absolutely. Our website uses SSL encryption to protect your personal and payment information. We prioritize your privacy and security.

16. Can I modify or cancel my order after placing it?

Please contact us immediately at support@banarasdiva.com if you need to modify or cancel your order. We'll do our best to accommodate requests before the order is shipped.

Shipping & Delivery

17. Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs, duties, and taxes will be calculated at checkout based on your location.

18. How long does delivery take?

Domestic orders typically arrive within 5-7 business days. International orders may take 10-15 business days depending on customs clearance and destination.

19. Do you offer express shipping?

Yes, express shipping options are available at checkout for faster delivery within India and select international locations.

20. How can I track my order?

Once your order ships, you'll receive a tracking number via email. Use this number to track your shipment on the carrier's website.

21. What if my order is delayed or lost?

If your order is significantly delayed or appears lost, please contact us at support@banarasdiva.com with your order number, and we'll investigate and resolve the issue promptly.

Returns & Exchanges

22. What is your return policy?

We accept returns within 2 days of delivery only with a valid reason (such as defective product, incorrect item received, or significant quality issues). The product must be unused, unwashed, and in original condition with all tags attached. Please review our full return policy on the Returns page.

23. What are valid reasons for returns?

Valid reasons include receiving a defective or damaged product, incorrect item shipped, significant quality issues, or material discrepancies from the product description. Returns for personal preference, color variations, or change of mind may not be accepted.

24. How do I initiate a return?

Contact us at support@banarasdiva.com within 2 days of delivery with your order number, reason for return, and photos if applicable. Our team will review your request and provide return instructions if approved.

25. Can I exchange a product for a different design or color?

Exchanges are possible within 2 days of delivery with a valid reason and subject to availability. Contact us at support@banarasdiva.com to initiate an exchange request.

26. Who pays for return shipping?

If the return is due to our error (defective, damaged, or incorrect item), we will cover return shipping costs. For other valid reasons, return shipping costs are the customer's responsibility.

27. How long does it take to process a refund?

Refunds are processed within 7-10 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Care & Maintenance

28. How should I care for my pure silk saree?

Pure silk sarees should be dry cleaned only to preserve the silk and zari work. Store in a cool, dry place wrapped in muslin cloth. Avoid direct sunlight and moisture to prevent damage.

29. How should I care for my semi-silk saree?

Semi-silk sarees can typically be hand-washed gently in cold water with mild detergent, though dry cleaning is recommended for heavily embellished pieces. Always check the care label for specific instructions.

30. Can I iron my silk saree?

Yes, but use a low-heat setting and iron on the reverse side. Place a cotton cloth between the iron and saree to protect the zari and silk.

31. How should I store my saree long-term?

Wrap your saree in soft muslin or cotton cloth, avoid plastic bags. Refold along different lines every few months to prevent permanent creases. Store in a dry, ventilated space.

Authenticity & Quality

32. How can I verify the authenticity of my handwoven saree?

Authentic handwoven sarees have a rich texture, intricate handwoven patterns, and real zari (gold/silver thread). Each of our sarees comes with detailed product information clearly indicating whether it's pure silk or semi-silk, and we guarantee authenticity for all our products.